Royal Caribbean cancels Australia cruise last minute due to propulsion problem

The current South Pacific sailing on Royal Caribbean’s Brilliance of the Seas is getting cut short due to an unexpected technical issue with the ship’s propulsion. The cruise line has also announced the ship’s following itinerary, scheduled for March 30, 2024, has been cancelled.

According to online reports from passengers aboard Brilliance of the Seas, the ship has encountered technical issues while sailing from Australia to the Eastern Melanesia Islands. This forced Royal Caribbean to cut the sailing short. Due to the anticipated repair times, the subsequent itinerary is also cancelled.

Brilliance of the Seas departed from Sydney, Australia on March 19, 2024 and was set to sail for 11 nights. The original itinerary was meant to be a South Pacific sailing with five ports of call throughout New Caledonia and Vanuatu.

The ship did arrive for her scheduled stop in Lifou Isle, New Caledonia on March 22, 2024. Reportedly, Brilliance of the Seas arrived 90 minutes late due to the technical issue, requiring the ship to sail at a much slower speed than normal.

Crew members allegedly attempted to fix the issue while Brilliance of the Seas was docked in Lifou Isle, but to no avail. Now, the sailing will not be visiting Noumea in New Caledonia or its scheduled stops in Vanuatu, which included the ports of Mystery Island, Port Vila and Luganville.

Brilliance of the Seas was originally scheduled to arrive back in Sydney, Australia on March 30, 2024. Now, the 11-night sailing on Brilliance of the Seas has been cut short to 7 nights with only one port stop. The ship is now scheduled to arrive in Sydney on the evening of March 26, 2024 at 8pm.

In addition, Royal Caribbean has cancelled the March 30, 2024 sailing on Brilliance of the Seas due to the unplanned maintenance, which was a 5-night itinerary to Tasmania. Guests were notified of the cancelled cruise today, March 23, in an email sent from Royal Caribbean.

Compensation Details

In a letter to guests onboard the current sailing, Royal Caribbean detailed the maintenance issue. Also, the cruise line provided information regarding compensation that guests will be provided due to the unfortunate fate of their sailing.

“As the captain previously shared, Brilliance of the Seas is experiencing a technical issue resulting in the ship being required to sail at a much slower speed. Unfortunately, we are no longer able to make our scheduled calls for the remainder of our sailing. Please note, our ship remains seaworthy and safe as we have redundancies in place to keep us sailing,” stated the letter.

All guests will receive the following compensation due to the shortened itinerary:

• 50% refund of paid cruise fare, to be paid as onboard credit
• Future Cruise Credit worth 50% of original cruise fare paid
• Refund of all pre-paid shore excursions for Noumea, Mystery Island, Port Vila and Luganville, to be paid as onboard credit
• Opened up bars with 50% off all drinks, along with a 50% refund to those who pre-purchased drink packages
• Complimentary internet and phone access. Prorated refund for pre-paid internet packages
• Reimbursement for travel fees up to $250 USD for domestic travel and $400 USD for international travel
• Hotel reimbursement of $250 USD per stateroom, per night, for up to 3 nights

Cancelled Sailing

In the communication sent to guests on the March 30 itinerary, Royal Caribbean stated, “As you know, Brilliance of the Seas experienced a technical issue on its last sailing, and we’re returning early to begin required maintenance. Our crew has started working on restoring the system and we’re deploying the best experts.”

Further, Royal Caribbean states that despite the cruise line’s best efforts, the needed repairs to fix the technical issue will not be done in time for the next sailing on Brilliance of the Seas. Because of these repairs, Royal Caribbean has to cancel the March 30, 2024 sailing.

Brilliance of the Seas was scheduled to sail from Sydney, Australia on a 5-night itinerary to Hobart, Tasmania. The impacted passengers are receiving a 100% refund for the sailing. In addition, Royal Caribbean is issuing a 50% Future Cruise Credit for impact guests to be used within one year on a future sailing.

Attempted repair

Guests currently sailing on Brilliance of the Seas have been sharing the ill-fated itinerary on social media, including posts on Facebook, Reddit and TikTok.

As mentioned above, one guest onboard Brilliance of the Seas reported that the ship arrived 90 minutes late to its first port of call in Lifou Isle, New Caledonia. Supposedly, guests were told the late arrival was due to headwinds.

Following the port stop, crew members apparently attempted to repair the propulsion issue while the ship docked in Santa Bay, New Caledonia. Passengers onboard stated that Brilliance of the Seas began sailing away from the Melanesia Islands, which was unusual. At the time, no announcement had been made regarding itinerary changes.

Rumors onboard supposedly began circling among passengers about the ship having a potential engine problem with the propulsion system. Others mentioned that the ship allegedly experienced damage to its azipods. Azipods can rotate 360-degrees and are used to propel cruise ships, allowing the vessel to safely maneuver.

While attempting to repair the propulsion issue, guests reported an announcement was made that their next port of call, Noumea, was canceled. It was unclear at the time if there would be further impacts to Brilliance’s itinerary, although guests onboard noticed the onboard app was showing unplanned sea days for the remainder of the itinerary.

Further, guests reported that Brilliance of the Seas started to sail to Sydney, Australia and away from the remaining ports of call on the ship’s scheduled itinerary. CruiseMapper was also showing Sydney, Australia as the next port of call for Brilliance of the Seas. At the time, no announcement had been made by the ship’s captain regarding the situation.

As the ship began sailing away from the South Pacific islands, guests reported that the captain made a much-needed announcement confirming the new shortened itinerary. In the announcement, the captain supposedly stated that guests would receive letters in their staterooms regarding the matter. In the letter, compensation would be discussed and guests would be provided with more details about the unplanned change.

“Running on one propeller”

According to online reports, guests feel understandably disappointed and upset regarding the situation; in particular, passengers said there was little communication shared until hours after the ship began sailing back towards Sydney, Australia.

One user on Reddit – who is apparently onboard Brilliance of the Seas now – shared, “If you look out the back, we are definitely running on one propeller.”

Another report from a guest online said the Captain explained how the propulsion issue is limiting Brilliance of the Sea’s ability to turn correctly. “So we can go forwards and backwards, but we will need a tug or some manual intervention to turn,” shared the user.

Brilliance of the Seas is now sailing back to Sydney at reduced speed and will take three sea days to arrive back in Australia.

Not many details are available regarding the specific issue with Brilliance’s propulsion system. At this time, all we know the ship’s propulsion is damaged in some way. Brilliance of the Seas has two azipods, which are used to help rotate the ship while maneuvering. The use of azipods has been standard for Royal Caribbean within the last decade.

Scheduled itineraries

Brilliance of the Seas has spent the last few months sailing from Sydney, Australia with itineraries to the South Pacific, Tasmania, Fiji and New Zealand.

Currently, Brilliance of the Seas is scheduled to cruise on an 8-night itinerary to the South Pacific islands on April 4, 2024. This is the last round-trip itinerary from Sydney, Australia before Brilliance of the Seas begins her repositioning journey back to North America.

On April 12, 2024, Brilliance of the Seas is scheduled to begin her transpacific sailing from Sydney, Australia to Hawaii with stops in Tahiti and New Zealand. Throughout the summer and into early fall, Brilliance of the Seas is scheduled to sail itineraries around Alaska.

Currently, the only impacted sailing for Brilliance of the Seas is the cancelled itinerary on March 30, 2024. It’s unclear at this time if more cruises will be cancelled due to the propulsion issue.

Prior propulsion issues

Brilliance of the Seas is not the first ship in Royal Caribbean’s fleet to have propulsion issues impact sailings. In fact, sister-ship Radiance of the Seas had ongoing propulsion issues back in September 2023. Both of these ships are Radiance class ships in Royal Caribbean’s fleet. Both ships were built back in the early 2000s, making them more than 20-years-old today.

Back in September 2023, Radiance of the Seas had two Alaskan itineraries cancelled due to unplanned technical issues with the ship’s propulsion. Guests had already boarded the ship for their scheduled itinerary on September 1, 2023 only to find out the sailing would be cancelled due to repairs needed with the propulsion system.

Before Royal Caribbean cancelled sailings on Radiance of the Seas, guests on the prior itinerary had stated hearing strange noises overnight while the ship was sailing to Seward, Alaska. 

While Royal Caribbean intended to conduct the subsequent sailing on September 8, 2023, that sailing was also cancelled due to the maintenance problem. The cruise line stated at the time that repairs for the ship were taking longer than anticipated.