Late last night, guests onboard the Disney Fantasy learned via a notification in the Disney Cruise Navigator app from Captain Michele, today’s scheduled stop at Castaway Cay would be skipped to allow more time for the ship to return to Port Canaveral. According to reports from guests onboard, the ship experienced some sort of technical issue on Thursday which is resulting in a lower sailing speed.
Guest received the following communication via the Disney Cruise Navigator app.
Good Evening
This is Captain Michele.
I apologize for such a late message; however, I have some important information to share with you. Earlier this evening we experienced an engine technical challenge. This has resulted in a loss of speed. There is no cause for any concern and our safety is in no way compromised. Due to our loss of speed, we will not be able to make our call at Castaway Cay and we will proceed directly to Port Canaveral to arrive as per our original schedule. A letter detailing more information will be delivered to your stateroom overnight.
Please continue to enjoy your evening.
Thank you for your understanding.
Guest Service message DCL Navigator App – 9/7/2023
As of this morning, the Disney Fantasy was just east of Eleuthera sailing around 15 knots will under her typical cruising speed of 22kn.
Guests received the following letter this morning with $250 onboard credit to each stateroom and a 25% discount on a future sailing.
Dear Valued Guests,
As we shared earlier, due to a technical issue with the ship’s propulsion system, the Disney Fantasy is sailing at a reduced rate of speed. Regrettably, it is necessary to adjust our itinerary and we will no longer be able to visit Castaway Cay on Friday.
We know that this is disappointing news and apologize for the modification to our itinerary. To show our appreciation for your understanding, we will be providing an onboard credit of $250 for each stateroom to use during this sailing. This credit will automatically appear on the stateroom account and can be used onboard towards the purchase of shipboard services, merchandise, food and beverages, or Port Adventures.
Additionally, each reservation will receive a 25% discount* on a future cruise taken prior to September 2, 2025.
Port fees for Castaway Cay will be refunded to your original form of payment, as well as any pre-reserved Port Adventures at Castaway Cay.
We appreciate your understanding and are dedicated to ensuring that you and your family have an enjoyable rest of your vacation onboard the Disney Fantasy.
Sincerely,
Cast & Crew
Disney Cruise Line
* To redeem the 25% future cruise discount, please contact us at 407-566-3457 or 800-951-3532 or your travel agent after September 21, 2023, and reference your current reservation number to receive the discount on a future cruise; the future cruise must commence within 24 months of September 2, 2023. This offer is non-transferable, has no cash value, and is valid for only those Guests who are on this September 2, 2023, voyage. Future cruise discount is subiect to blackout dates and is not valid for and excludes holiday and maiden voyage sailings. Contact us or our travel agent for blackout dates and other restrictions. All reservations are subject to Disney Cruise Line terms and conditions.
Jeffrey Cleary is an experienced travel advisor and cruise specialist with a wealth of knowledge and expertise in Caribbean and World cruises. With over a decade of experience in the travel industry, Jeffrey has developed a reputation as a trusted advisor for those seeking unforgettable Caribbean and/or World cruise experiences. "I bring a wealth of experience and knowledge in the cruise industry, along with real-world experience on many of the finest ships at sea. I love cruising myself, so I am often sailing (and reachable by clients) and experiencing the cruise lines first hand. I'll get to know you, your style, your ideal vacation and recommend an Amazing Cruise experience."
