After 17 Royal Caribbean cruises, my family and I tried MSC Cruises for the first time and here’s what we liked and didn’t like

It’s no secret that Royal Caribbean is at the forefront of the family cruise experience, but how does MSC Cruises compare?

Twelve members of my family and I planned a vacation together this summer. We were disappointed in Royal Caribbean’s prices. Instead, we bit the bullet and booked a cheap sailing on MSC Cruises.

Despite the fact that my family usually cruises with Royal Caribbean, we couldn’t fathom spending double the price for what would likely be a similar experience.

MSC Cruises, a European cruise line based in Switzerland, has recently begun gaining traction in North America, yet reviews remain questionable at best. Some cruisers rave about the elegant ships and low prices, but others complain incessantly about the dining options and service.

My family and I remained cautiously optimistic, however, and I felt better having already had a positive experience on another MSC cruise a few months earlier.

After spending a week onboard an MSC cruise, here’s how we would compare the experience to Royal Caribbean.

My family’s initial vacation planning involved comparing prices between cruise lines, and we were surprised by high prices

When planning a vacation with a large group, it’s important to be cognizant of each person’s individual budget. While one member of the family might prefer a luxury vacation on Silversea, another is looking to get the best bang for their buck.

When planning our family vacation, naturally, we started by browsing Royal Caribbean’s website for July cruises. Seeing as though many members of my family had already sailed with Royal Caribbean, it made sense to book with the cruise line we were most accustomed to.

Yet when we started browsing cruises, we were disappointed with the high prices we found. Most 7-night cruises were around $1200 per person for interior cabins on older, smaller ships. If we wanted to book a newer ship in an ocean view or a balcony cabin, we would almost certainly be shelling out around $3000 per cabin.

Related: How much does a cruise cost?

Keeping our options open, we decided to check other cruise lines’ websites and compare prices, but we were equally surprised by high prices on Norwegian Cruise Line and Carnival Cruise Line.

While we certainly could have booked a $1500 per person cruise, my family was hoping to keep the base cruise fare low in order to allocate our budget toward add-ons like specialty dining and shore excursions.

Browsing MSC’s website, I found deals too good to pass up

After striking out with Royal Caribbean, Norwegian, and Carnival, I decided to check MSC Cruises’ website to compare the fares.

As MSC grows within the North American market, the cruise line hopes to reel in new passengers with unbeatable prices, and that was exactly what they did for my family.

I found a cruise on MSC Seaside for just $593 per person for the week in an interior cabin. The cost of the cruise was half of what I found on Royal Caribbean and other mass market cruise lines—it seemed too good to be true, but it wasn’t!

Related: 45 easy ways to save money on a cruise

Plus, for just $130 per person we could add an alcoholic drink package and a two-device wifi package for each guest. That is completely unheard of on Royal Caribbean, as the equivalent drink package can be priced at over $70 per day.

Although I felt like I was “ditching” my beloved Royal Caribbean behind for something new, I couldn’t fathom spending double on the Royal Caribbean cruise. Excited to expand our cruising horizons, my family and I booked our cruise on MSC Seaside.

Almost immediately, we missed certain aspects of Royal Caribbean’s cruise planning process

“Jenna, this app is terrible,” my brother texted me shortly after we booked our MSC cruise. “I can’t research anything!”

Something I love about cruising with Royal Caribbean is the stellar quality of the cruise line’s cruise planning process. In the days and months leading up to a Royal Caribbean cruise, I enjoy browsing the app and the Cruise Planner website to plan my cruise as much as possible.

From a seamless online check-in process to browsing restaurant menus months in advance, I find Royal Caribbean’s app to be of tremendous help when preparing for my cruises.

Related: Royal Caribbean app walkthrough and tips

MSC’s app, on the other hand, is disappointing during the cruise planning process, although it gets better once you board the ship. When planning my MSC cruise, I encountered technical problems on the app and was limited in the amount of information I could research prior to the cruise.

Even once onboard, I was not overly impressed by the app. My family and I wanted to make a specialty dining reservation one evening, for example, and usually we like to browse the main dining room menus in advance. If a menu does not look appealing one evening, we will book a specialty restaurant that evening instead.

On MSC, however, you cannot browse menus in advance—they appear on the app just a few hours before dinner. While a small inconvenience in the long run, it was certain details like these where we found Royal Caribbean shined over MSC.

On embarkation day I entered my MSC cabin for the first time, and it was basic yet comfortable

Like most cruises I take, I booked the cheapest interior cabin for my MSC Seaside cruise. Upon entering my cabin for the first time, I found it to be adequate and, when overlooking the bright pink color scheme, modern.

My cabin was a comfortable place to call home during my week onboard, and it had everything you needed in a stateroom: a king bed, closet, desk, vanity, and private bathroom. I could see where MSC cut costs in cabin design, such as placing a simple chair into the room instead of a plush couch, but it was not bothersome to me.

The cabin did not have as much storage space as you would find on Royal Caribbean’s newest ships, but I still found the amount sufficient. I was cruising solo in my cabin, but even if there had been another guest with me, there would have been ample space left.

Something I appreciated in the cabin were the light switches to signal whether or not you wanted your cabin serviced. If I was leaving my cabin, I would press a button to let my stateroom attendant know they could enter my room, and vice versa when I wanted some privacy. This felt much more modern than Royal Caribbean’s double-sided magnets.

Overall, I found my MSC Seaside cabin just as nice as Royal Caribbean’s small inside cabins.

My family and I found the food on MSC to be relatively comparable to Royal Caribbean

Every cruise line has stereotypes, from the party atmosphere of Carnival to the sophistication of Celebrity. MSC Cruises has several stereotypes, the most common of which is definitely the “bad” food.

Chances are, if you search for MSC reviews online, you’ll read many complaints about the cruise line’s food. However, in my experience on the two MSC cruises I’ve sailed on thus far, these negative reviews couldn’t be further from the truth.

My family and I were satisfied with the quality and selection of food on MSC Seaside. We found the Italian dishes—MSC’s specialty—spectacular, and enjoyed excellent meals in both the buffet, main dining room, and Kaito Teppanyaki specialty restaurant during the sailing.

Members of my family were split on whether they liked the food better on MSC or Royal Caribbean. While most thought they were comparable, some, like my brother, preferred dishes on MSC whereas others, such as my dad, thought Royal Caribbean’s food selections were better, especially those in the buffet.

Related: The best things I ate on my Royal Caribbean cruise

I find myself somewhere in the middle. Whereas I love the Italian pastas, breads, and pizza on MSC, I prefer Royal Caribbean when it comes to other international flavors, such as Indian and Mexican cuisine.

Comparing Royal Caribbean’s cardboard-tasting Sorrento’s pizza to MSC’s delectable Naples-style pies, it’s no brainer which cruise line’s slice is better. Yet while comparing the amount of choice in food options and dining venues on Royal Caribbean to MSC, Royal Caribbean takes the cake.

While MSC’s service wasn’t bad, it wasn’t as spectacular as Royal Caribbean’s

Perhaps my favorite aspect of cruising on Royal Caribbean is the outstanding customer service.

I have never encountered service as helpful and friendly as on Royal Caribbean. While onboard a Royal Caribbean ship, I quickly lose count of the amount of warm greetings I receive from crew members. From a quick hello in the hallway to long conversations with bartenders, Royal Caribbean’s service makes every passenger feel welcomed and special.

On MSC Seaside, my family and I were not disappointed in the customer service onboard, but we weren’t blown away, either. Whereas on Royal Caribbean a table will be cleared in record speed at the buffet, this process seemed to take much longer on MSC Seaside. Ordering a drink took much longer than expected as well—the bars seemed to be understaffed.

Not everything was slow, though. When eating breakfast in the main dining room, for example, I was pleased with some of the quickest, most attentive service I’ve experienced at sea yet.

Outside of food and beverage service, my family ran into several issues with their onboard credit during our MSC cruise. The onboard credit they received when booking did not appear in their accounts, and, for some of my relatives, it took three trips to Guest Services before the issue was resolved. Later, we found out we had been charged for gratuities twice, necessitating another trip to Guest Services.

Although my family is not picky, and we recognize how diligently cruise ship crew members work, we couldn’t help but notice these slight differences in service.

I enjoyed the ocean-facing views on MSC Seaside, something I find lacking on Royal Caribbean’s ships

I love the activity-filled, innovative designs of Royal Caribbean’s newest ships, but one thing I don’t like about the fleet’s biggest vessels is the lack of ocean views. Most venues onboard ships like Wonder of the Seas and Odyssey of the Seas face inward; on these cruise ships, it’s easy to forget you’re on a ship altogether.

And while I didn’t love everything about the design of MSC Seaside—namely, the atrium-design over a thoroughfare like a promenade—I did love the amount of ocean views.

Most bars onboard had floor-to-ceiling windows of the ocean, and restaurants such as Kaito Teppanyaki had a gorgeous layout with a full view of the ocean. I found myself spending most of my time onboard sitting by a window with a view, and these bars quickly became my family’s meeting point for a pre-dinner drink and get together.

Only adults joined my family cruise, but MSC offers kid-friendly activities like Royal Caribbean

My family’s vacation on MSC Seaside was free of screaming children… from our family, at least.

Like Royal Caribbean, MSC is a family-friendly cruise line that caters to passengers of all ages. You’ll find kid-focused programming onboard both MSC and Royal Caribbean, including complimentary kids clubs, zip lines, aqua parks, and waterslides.

The buffet even has a kids zone, which is a shorter buffet stand that allows kids to serve themselves. Unsurprisingly, this is where you’ll find the ship’s soft serve ice cream machine, hot dogs, and chicken fingers.

Related: 7 best Royal Caribbean cruise ships for kids

When comparing Royal Caribbean’s new ships with MSC Seaside, I would say they seemed similar for kid-friendly fun. The only downside with MSC Seaside was that some activities, such as the zip line and bowling, come with an extra cost. Most activities, however, such as the waterslides, ropes course, and LEGO club, are included in the cruise fare.

Royal Caribbean’s Perfect Day at CocoCay offers a far greater variety of activities compared to MSC’s Ocean Cay

One of the ports on my family’s Western Caribbean cruise itinerary was Ocean Cay MSC Marine Reserve, MSC’s private island in The Bahamas.

Like Royal Caribbean, MSC operates a private destination in The Bahamas, providing a picture-perfect beach day to guests. And, as is with Perfect Day at CocoCay, the island provides complimentary food and beach access, and drink packages work on the island.

When comparing Ocean Cay to Perfect Day at CocoCay, it was clear Royal Caribbean’s private island offered a wider range of activities. From Thrill Waterpark to the Coco Beach Club and Oasis Lagoon pool, there is more to choose from at CocoCay.

Ocean Cay, on the other hand, focuses almost exclusively on beaches. You won’t find a pool, waterpark, or adults-only retreat on the island. While there are a few shops and a suites-only area, the overall atmosphere is far more chill than that of Perfect Day at CocoCay.

Nonetheless, having fewer choices isn’t necessarily a bad thing. My family and I appreciated the low-key vibe of the island, and it was much quieter than the party atmosphere we’ve encountered at CocoCay.

As a plus, our stay at Ocean Cay included a sunset DJ party on the island, and staying on the island into the night was a unique experience you cannot have at Perfect Day at CocoCay.

I wouldn’t say one island is better than the other, but Royal Caribbean’s private destination offers much more than just the beach.

My family and I aren’t opposed to cruising with MSC again, but we’ll still check Royal Caribbean’s options first

“If the prices are the same,” my dad explained on the last evening of our cruise, “I would book a Royal Caribbean cruise, but I wouldn’t pay double for Royal Caribbean.”

My dad’s quote just about sums up my family’s overall consensus about our cheap MSC cruise. For the price we paid, the value we got from our vacation was outstanding, especially considering we also had a drink package and wifi package.

Despite the fact that we preferred certain aspects of the Royal Caribbean experience, I don’t think it justified paying double for, all things considered, a similar experience.

If the price of a Royal Caribbean and MSC cruise were roughly the same, I would probably book with Royal Caribbean.

Even though MSC does status matching with Royal Caribbean’s loyalty program, it still doesn’t beat the Diamond Plus benefits I receive through the Crown & Anchor Society, like free drinks and access to a private lounge.

The elevated entertainment, service, and greater variety of dining venues also gives a slight edge to Royal Caribbean. That being said, MSC offers more varied and intriguing itineraries than the latter, as they sail to destinations like Brazil, Dubai, and Namibia.

Whether sailing on Royal Caribbean or MSC, there’s no doubt a cruise vacation makes for an excellent family trip, and I’m grateful for the memories I made with my siblings, parents, aunts, uncles, and cousins on MSC Seaside. Personally, I feel MSC’s negative stereotype is unwarranted.

When we plan our next family cruise, we’ll likely check cruise prices on Royal Caribbean’s website first, but we will remain open to trying new cruise lines as well.